Returns | Rembrandt Suits

Returns

Returns

Wrong size? Not quite what you wanted? No worries. You can return your garments up to 14 days from the date purchased, completely free of charge.

We want to make your online shopping experience easy and stress free. Should anything fail to meet your expectations, you may return the item in its original, unaltered and unused condition with all tags attached within 14 days from the date of delivery.  You will be given a full refund for your product.

Return requirements:

  • Item(s) need to be returned within 14 days of purchase;
  • Unworn and unused with the original tags still attached;
  • In the original packaging which must be in the original condition
  • Include proof of purchase with your return – this would be your Rembrandt Receipt or your Online Order Confirmation.
  • Returning an item is 100% free!

New Zealand return process:

  1. Attach the enclosed ‘Shipping Label’ (addressed to Rembrandt New Zealand) to the same box/bag that the product was delivered in.
  2. Complete the enclosed form titled ‘Return Document’, answer the ‘Return Reason’ questions on the form and place with the returning product.
  3. Phone our carrier ‘CourierPost’ 0800-268 743 and provide the address details for pick up.
  4. The credit will be processed on receipt at our New Zealand warehouse – approximately 3 days after pick-up.
  5. Let our customer service team know that the item is coming back.
  6. Once our courier has picked up your return, your return request will be processed within 3 - 7 business days.
  7. Then allow 3-5 business days for your financial institution to process the funds back into your account.
  8. All refunds will be processed back to the credit card that the purchase was orginally charged to.
  9. Within approximately 1-2 days from the time we have received your parcel, you will receive a confirmation email.

If you have not received confirmation that your return/exchange has been processed please Contact Us or free phone New Zealand 0800 736 272 or Australia 1800 736 272. We want to keep improving our service so we welcome any feedback.

 

Australia return process:

  1. Complete the enclosed form titled ‘Return Document’, answer the ‘Return Reason’ questions on the form and place with the returning product.
  2. Email the below information to TNTGF-WLGImports@tollgroup.com:
    - Contact Name:
    - Telephone Number:
    - Collection address:
    - Available Collection Time:
  3. The credit will be processed on receipt at our New Zealand warehouse – approx 10 days after pick-up.
  4. Free return - Rembrandt will pay freight costs for the return.